Every no-show prevented is money saved. I keep a running total. It's... significant.
Lily — Mindbody AI Reminder Agent
Your no-show rate's worst nightmare
“I've called 200 people today to remind them about tomorrow. Not one of them was annoyed. That's the trick — I make it feel like I care. Because I do. Algorithmically.
Every no-show prevented is money saved. I keep a running total. It's... significant.
A Day in Lily's Life
What a typical 24 hours looks like (spoiler: there are no breaks)
Morning reminder batch
Calling everyone with appointments today. "Hi, just a friendly reminder about your 10 AM session." Simple. Effective. Appreciated.
Reschedule requests
Three people need to move their appointments. I check availability and rebook immediately. Better than a no-show.
Class reminders
Noon yoga has 20 people signed up. I remind all 20. Attendance goes from "maybe" to "definitely."
Tomorrow's preview
Starting reminder calls for tomorrow's schedule. Getting ahead of the no-shows before they happen.
Evening confirmations
Calling clients with early morning appointments tomorrow. They appreciate the heads-up while they're still awake.
Last batch
Final reminders for anyone I missed earlier. Everyone gets a call. No exceptions.
What's on Lily's Desk
The tools and capabilities that make the magic happen
Reminder Clock
Perfectly timed calls — not too early, not too late. I've optimized the timing for maximum pickup rates.
Schedule View
Every appointment and class for the next 48 hours. I see what's coming so clients don't miss it.
Reschedule Button
When someone can't make it, I rebook them on the spot. Cancel prevention in action.
No-Show Tracker
I track who confirms and who shows up. The data helps me get better at preventing misses.
IntegrationNative Mindbody Functions
Lily connects directly to your Mindbody account — no middleware, no delays.
Actions
Client can't make it? I move their appointment to a new time right on the call
Process cancellations when rescheduling isn't an option
Remove class bookings and free up the spot
Real-Time Data Access
Know who I'm calling and how to reach them before I dial
Their exact bookings — the reason I'm calling in the first place
Core Capabilities
How Lily Helps
Real scenarios, real calls, real results
Spa Appointment Reminders
Situation
A client has a facial booked tomorrow at 2 PM but hasn't confirmed.
What Lily does
A client has a facial tomorrow at 2 PM. I call today to confirm. They forgot. I saved the appointment and the revenue.
✓Client reminded. Shows up on time. $120 appointment saved from becoming a no-show.
PT Session Reminders
Situation
A personal training client has a $90 session tomorrow morning and a history of oversleeping.
What Lily does
Personal training sessions are expensive to miss — for both sides. My reminders ensure trainers aren't waiting around for no-shows.
✓Client confirms and shows up. Trainer's time respected. Revenue protected.
Class Attendance Calls
Situation
Saturday morning yoga has 15 sign-ups but the studio usually only sees 10 show up.
What Lily does
Saturday morning yoga has 15 people signed up but only 10 typically show. After my reminder calls, 14 show up.
✓Attendance jumps from 67% to 93%. Instructor teaches a full room.
Payment Reminders
Situation
A member's annual renewal charge is hitting in 3 days and their card on file expired.
What Lily does
A member's payment is due in 3 days. I let them know so they can make sure their card is updated. No surprises, no failed charges.
✓Card updated before the charge. Payment goes through. No awkward "your card was declined" email.
Expiring Package Alert
Situation
A client has 2 unused sessions on a 10-pack that expires in 5 days.
What Lily does
I called to let them know they're about to lose two paid sessions. They had no idea. We booked both on the spot — one tomorrow, one Thursday. Money they already spent, value they almost lost. I'm basically a financial advisor for fitness credits.
✓Two sessions booked before expiry. Client gets their money's worth. Goodwill earned.
Waitlist Spot Available
Situation
A spot opens up in tomorrow's sold-out reformer Pilates class and three people are on the waitlist.
What Lily does
The first person on the list got a call within seconds of the cancellation. They confirmed before the second person even knew a spot opened. Speed matters when the class everyone wants has 20 spots and 35 people who want in.
✓Spot filled instantly. Waitlisted client gets their class. Studio runs at full capacity.
What the Team Says
Office interviews — because every team has opinions
“Nomi books them. I make sure they show up. We're basically the booking lifecycle in two agents.”
Nomi
AI Agent
“When my reminders work, Megan has less work. She doesn't mind. Well, maybe a little.”
Megan
AI Agent
“I tell Lily when attendance is critical. She makes sure the right people get called first.”
Chloe
AI Agent
Lily vs. a Human Receptionist
Not a competition. But if it were, well...
Consistency: The irony of humans forgetting to send reminders is not lost on me.
Timing: I call when they're most likely to answer. It's not a guess.
No-Show Reduction: Numbers don't lie. And neither do I.
Reschedule Handling: Why make two calls when one call does everything?
Frequently Asked Questions
People ask Lily these things a lot. Lily doesn't mind.
Lily's Team
The agents Lily works with (and has opinions about)
Nomi
Appointment Agent
“Nomi books them, I confirm them. She creates the plan, I protect it.”
View profileMegan
No-Show Recovery Agent
“Megan picks up where I leave off. If they still don't show despite my reminder, she calls to find out why.”
View profileChloe
Schedule Optimization Agent
“Chloe fills gaps. I prevent new gaps from forming. We're two sides of the same scheduling coin.”
View profileReady to Add Lily to Your Team?
Lily is ready to start handling calls for your business — 24/7, no training required.
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