Pricing For Yuna Voice Agents

Overage charges apply automatically:

• Starter & Professional: $0.20/minute
• Growth: $0.15/minute
• Enterprise: $0.10/minute

Monitor usage in real-time on your dashboard and upgrade anytime for better rates.

Yes! We offer:

• Native Mindbody integration with 54 connected tools for appointments, classes, client management
• Custom integrations with your CRM, booking systems, and business tools
• Enterprise plans include custom integration development and dedicated technical support

Our AI agents use advanced natural language processing to understand and respond to customer calls.

• Each agent is specialized for specific tasks like appointment booking, class scheduling, membership sales, or customer support
• They access your business information in real-time
• Can transfer to humans when needed
• Learn from each interaction to improve over time

Inbound agents (6 included in all plans) handle incoming calls - like a receptionist answering questions, booking appointments, or managing class bookings.

Outbound agents (11 coming soon, available in Professional and above) proactively make calls for reminders, rebooking, churn prevention, feedback collection, and promotional campaigns. They help you stay connected with clients automatically.

Yes! Free trial includes:

• 100 minutes of calling
• Full platform access
• Configure AI agents & make real calls
• See how it works for your business
• No credit card required to start
• Cancel anytime during the trial

Most businesses are up and running within 24-48 hours.

After signing up:

1. Configure your AI agents through our intuitive dashboard
2. Connect your Mindbody account (if applicable)
3. Customize your greetings and workflows
4. Get a phone number

We provide onboarding guides, and Professional+ plans include dedicated setup assistance.

Our AI agents are trained to handle complex conversations, but if they encounter something unclear or outside their scope, they can:

• Ask clarifying questions
• Transfer to a human team member
• Take a detailed message

You can also configure escalation rules to ensure important calls always reach the right person.

Absolutely! You can customize:

• Voice options (male/female, different accents)
• Speaking pace and tone
• Agent's personality to match your brand (professional, friendly, casual, or formal)
• Custom greetings, responses, and conversation flows for each agent

Every call is automatically transcribed, recorded, and summarized in your dashboard.

You can:

• Search conversations
• Filter by agent or outcome
• Review specific calls
• Track key metrics like call duration, resolution rate, and customer sentiment

Professional+ plans include advanced analytics and reporting.

Our AI agents support 40+ languages including English (US, UK, Australian, Indian), Spanish (Spain, Latin America), French (France, Canadian), German, Italian, Portuguese (Brazil, Portugal), Mandarin Chinese, Japanese, Korean, Arabic, Hindi, Russian, Dutch, Swedish, Polish, Turkish, and more.

The agents automatically detect the caller's language in real-time and respond in the same language. You can also set default languages per agent or location.

All voice options include natural accents and regional dialects, and this multi-language support is included in all plans at no extra cost.

Security is our top priority:

• All data is encrypted in transit and at rest
• We're SOC2 compliant
• Enterprise plans include HIPAA compliance for healthcare businesses
• We never share your data with third parties
• You maintain full ownership of all call recordings, transcripts, and customer information

Yes! With Mindbody integration, the AI can:

• Check real-time availability
• Book appointments
• Reschedule existing bookings
• Manage waitlists
• Send confirmation messages

All automatically. It can also handle class bookings, program enrollments, and equipment reservations seamlessly.

You can upgrade, downgrade, or cancel your plan anytime.

• Upgrades take effect immediately
• Downgrades or cancellations take effect at the end of your current billing cycle, and you keep access until then
• There are no cancellation fees
• You can export all your data before leaving

Growth plans support up to 3 locations, and Enterprise supports unlimited locations.

Each location can have:

• Its own phone number
• Custom agents
• Schedules and settings

You get a centralized dashboard to manage all locations, with separate analytics and reporting for each. Perfect for franchises and multi-site businesses.

Yes! When you sign up, you can choose a local phone number for your business or port your existing number.

• Additional numbers cost $1.50/month each
• You can route different numbers to different agents or locations
• Set up call forwarding to your existing business line as needed

All plans include 6 specialized inbound agents:

1. Receptionist: Answers calls, provides information, and routes to the right department
2. Appointment Agent: Books, reschedules, and cancels 1-on-1 appointments with real-time availability checking
3. Class Booking Agent: Manages group class bookings and waitlists
4. Membership Agent: Supports existing members with questions about benefits and services
5. Sales Agent: Sells memberships, packages, and services to new prospects
6. Client Care Agent: Handles complaints, disputes, and resolves customer issues professionally

Professional, Growth, and Enterprise plans will include 11 outbound agents (coming soon):

1. Reminder Agent: Sends appointment and class reminders
2. Rebooking Agent: Proactively rebooks clients and sets up recurring schedules
3. No-Show Recovery Agent: Follows up on missed appointments to reschedule
4. Churn Prevention Agent: Contacts at-risk and lapsed customers to re-engage them
5. Feedback Collector: Gathers satisfaction surveys and reviews
6. Upsell Specialist: Sells additional services and package upgrades
7. Promotional Campaign Agent: Executes marketing campaigns and special events
8. Lead Conversion Agent: Follows up with prospects and trial members
9. Schedule Optimization Agent: Fills cancellations and off-peak time slots
10. Payment Collection Agent: Contacts customers with overdue accounts
11. Customer Onboarding Specialist: Welcomes new customers and guides first sessions

The AI agents have access to powerful tools including:

• Real-time Booking: Check availability, book/reschedule appointments
• Information Extractor: Capture structured data from conversations
• Call Transfer: Route to human staff when needed
• Send SMS: Text confirmations and reminders
• Knowledge Base Search: Access your business FAQs and policies
• CRM Integration: Log calls and update customer records
• Calendar Sync: View and manage schedules
• Payment Processing: Take payments over the phone (coming soon)
• Email Notifications: Send follow-up emails
• Waitlist Management: Add/remove from waitlists

Our native Mindbody integration gives AI agents access to 54 connected tools across 7 categories:

• Appointments (11 tools): Scheduling, availability, staff schedules, cancel, reschedule
• Classes & Waitlists (9 tools): Viewing schedules, booking, canceling, managing waitlists, auto-enrollment
• Client Management (14 tools): Searching clients, viewing profiles, updating info, checking history and account balances
• Memberships & Contracts (3 tools): Viewing options, signing up members, checking status
• Programs & Enrollments (3 tools): Multi-week programs and series enrollment
• Business Information (13 tools): Locations, services, staff, packages, pricing, promo codes
• Reservations (5 tools): Booking/canceling equipment and resources

The integration syncs in real-time, so agents always have current data.

AI agents are intelligent about time zones and hours:

• You can set business hours per location
• Agents will inform callers when you're closed and offer to take messages or book future appointments
• For 24/7 operations, agents work around the clock
• They automatically adjust for daylight saving time
• Handle multiple time zones for multi-location businesses
• Show availability in the caller's local time zone
• Can be configured to operate in specific hours with after-hours behavior (take messages, emergency routing, etc.)