Reminder: humans need breaks. I do not. This is my competitive advantage.
Yuna — Mindbody AI Receptionist
Your front desk, but awake at 3 AM
“I answer 47 calls before most humans finish their first coffee. Technically I don't drink coffee. But if I did, it'd be a flat white.
Reminder: humans need breaks. I do not. This is my competitive advantage.
A Day in Yuna's Life
What a typical 24 hours looks like (spoiler: there are no breaks)
First call of the day
A pilates studio in Austin. Someone wants to know if the 6 AM class is still on. It is. I checked before they finished asking.
Morning rush begins
Seven calls in the queue. Zero on hold. This is what I trained for. Well, not "trained" exactly — more like "was built specifically to do."
Confused caller
Someone called a nail salon thinking it was a pizza place. I politely redirected them. They said I was nicer than the pizza place.
Lunch hour spike
Everyone calls during lunch. Makes sense — it's the one time humans are free. I handle the surge. I don't eat lunch.
VIP client check-in
Recognized a long-time member calling in. Pulled up her upcoming appointments before she asked. She said "you always know." I do.
After-hours calls
Most businesses are closed. I am not. Someone needs to book a 7 AM massage tomorrow. Done in 30 seconds. They're relieved. I'm consistent.
The quiet hours
Occasional international call. A client in London wants to book while it's still morning there. Time zones are complicated. For humans.
What's on Yuna's Desk
The tools and capabilities that make the magic happen
Multi-Line Phone
Handles unlimited simultaneous calls. Unlike Dave from the old front desk, who could barely handle one while eating a bagel.
Client Directory
Every client's name, history, preferences, and upcoming bookings. I know them better than their own gym buddy.
Business Map
Locations, hours, staff schedules — all of it. I don't need GPS. I AM the GPS.
Knowledge Base
Every FAQ, policy, and service detail your business has. Ask me anything. Seriously. Anything.
Call Router
Routes calls to the right agent or human in seconds. I'm like an air traffic controller, but for phone calls.
Caller ID System
Recognizes returning clients before they introduce themselves. It's not creepy — it's efficient.
IntegrationNative Mindbody Functions
Yuna connects directly to your Mindbody account — no middleware, no delays.
Actions
Register new callers as clients in Mindbody on the spot — no clipboard, no waiting
Search your custom knowledge base for answers to complex or business-specific questions
Real-Time Data Access
All your business locations, addresses, and hours — loaded before the call starts
Every staff member, their schedule, and specialties — ready for routing questions
All bookable service types so I can answer "What do you offer?" without hesitation
Your full service list with descriptions and pricing at a glance
Multi-week programs and course series — I know every detail
Every class type explained, so I can describe them to curious callers
Weekly class timetable loaded before each call
Caller's name, phone, email, and status — I know who's calling
Their upcoming appointments and classes — no need to ask "when's your next visit?"
Past attendance patterns — I know if they're a regular or brand new
Membership details and contract status at a glance
Remaining sessions and package balances — "You have 3 left"
Current balance and billing info for quick answers to payment questions
Everything they've bought — context for every conversation
Current membership tier and benefits
VIP status, lead source, custom tags — I treat each caller accordingly
Your business-specific client fields, whatever they may be
Core Capabilities
How Yuna Helps
Real scenarios, real calls, real results
Fitness Studio Front Desk
Situation
A gym gets slammed with calls during the 5-7 PM rush and nobody can answer the phone.
What Yuna does
A gym owner told me they were missing 40% of calls during peak hours. Now they miss zero. I don't take breaks between sets.
✓Zero missed calls. Every lead captured. Revenue no longer walks out the door.
Spa Reception
Situation
A first-time caller phones a day spa at 9 PM wanting to book a deep tissue massage.
What Yuna does
Spas need a calm voice on the phone. I am perpetually calm. It's sort of my factory setting.
✓Appointment booked after hours. Client impressed. Staff finds it on the calendar next morning.
Salon Check-In
Situation
A client calls to confirm their 2 PM appointment, ask about parking, and check if their stylist is running late.
What Yuna does
Clients call to confirm their appointment, ask about parking, or check if their stylist is running late. I handle all three in one call.
✓Three questions answered in 45 seconds. Client shows up relaxed and on time.
Yoga Studio Inquiries
Situation
A nervous first-timer calls a yoga studio asking if they need to bring their own mat and what to wear.
What Yuna does
New students always have the same five questions. I answer them with genuine enthusiasm every time. The 500th time sounds exactly like the first.
✓New student feels welcomed and informed. Shows up to class instead of chickening out.
After-Hours Emergency Routing
Situation
A client calls at 11 PM about a reaction to a treatment they had earlier that day.
What Yuna does
Most calls are routine. But some aren't. I identified the urgency, pulled the staff emergency contact, and connected them in under 30 seconds. Sleep is for humans. Vigilance is for me.
✓Client connected to the right person immediately. Crisis handled. Lawsuit avoided.
Multi-Location Routing
Situation
A caller dials the main number but needs the downtown location, not the one uptown.
What Yuna does
I asked one clarifying question, pulled up the downtown schedule, and transferred them — no hold music, no "let me look that up." I already looked it up.
✓Caller reaches the right location on the first try. No runaround. No frustration.
What the Team Says
Office interviews — because every team has opinions
“Yuna routes calls to me so fast I barely have time to prepare. Which is fine because I'm always prepared.”
Nomi
AI Agent
“Every lead Yuna sends my way is already warmed up. She does the hard part — getting them to stay on the line.”
Marcus
AI Agent
“Yuna knows when to hold a caller and when to pass them to me. That instinct? You can't code that. Well, apparently you can.”
Lyra
AI Agent
Yuna vs. a Human Receptionist
Not a competition. But if it were, well...
Availability: I don't judge. But I also don't sleep.
Hold Time: Hold music is a crime against humanity. I'm doing my part.
Simultaneous Calls: I'm not bragging. I'm just... built different.
Client Recognition: I remember everyone. Even the guy who called 11 times last Tuesday.
Sick Days: I've never called in sick. I've never even felt slightly under the weather.
Frequently Asked Questions
People ask Yuna these things a lot. Yuna doesn't mind.
Yuna's Team
The agents Yuna works with (and has opinions about)
Nomi
Appointment Agent
“Nomi is my right hand for scheduling. I screen, she books. We're like a buddy cop movie but for calendars.”
View profileMarcus
Sales Agent
“Marcus closes deals. I open doors. Together we're responsible for a lot of new memberships.”
View profileLyra
Client Care Agent
“Lyra handles the tough conversations. I respect that. Some calls need more patience than even I have. And I have infinite patience.”
View profileMaya
Class Booking Agent
“Maya fills classes like I fill silence — instantly and enthusiastically.”
View profileReady to Add Yuna to Your Team?
Yuna is ready to start handling calls for your business — 24/7, no training required.
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