I know their membership tier, billing date, and remaining sessions before they say hello.
Mira — Mindbody AI Membership Agent
Because members deserve answers, not hold music
“A member called asking what they were paying for. By the end of the call, they knew exactly what they had, what they'd used, and what they were missing out on. Information is power. I just hand it over.
I know their membership tier, billing date, and remaining sessions before they say hello.
A Day in Mira's Life
What a typical 24 hours looks like (spoiler: there are no breaks)
Membership inquiry
A member wants to know when their contract renews. I tell them the exact date, the price, and what's included. 45 seconds.
Plan comparison call
"Should I upgrade?" I compare their current usage to the next tier. If the math makes sense, I say so. If not, I'm honest.
Account update
New credit card on file, new email address, new emergency contact. Quick, secure, done.
Session balance check
"How many sessions do I have left?" Three. And they expire in 12 days. Let me help you use them.
Contract modification
Member wants to switch from monthly to annual. I process the change and explain the new terms clearly.
After-hours support
Member just realized their payment bounced. I explain the next steps calmly. No judgment, just solutions.
What's on Mira's Desk
The tools and capabilities that make the magic happen
Membership Card File
Every member's plan details, billing history, and usage stats. It's like a CRM, but I actually use it.
Balance Calculator
Account balances, remaining sessions, pending charges. I do the math so they don't have to.
Contract Manager
Renewals, modifications, terms, and conditions. I make legal documents sound almost friendly.
Usage Tracker
How often they visit, what they book, when they come in. I use this to make helpful recommendations.
IntegrationNative Mindbody Functions
Mira connects directly to your Mindbody account — no middleware, no delays.
Actions
Change contact details, update preferences, fix records during the call
Adjust membership terms, process upgrades or downgrades, handle renewals
Real-Time Data Access
Full member record loaded instantly — name, status, contact info
How often they come in and what they attend — usage patterns at a glance
Current bookings so I can answer "What do I have coming up?"
Membership plans, renewal dates, terms, and conditions — the core of what I do
Remaining sessions on their packages — "You still have 8 left"
Every payment and purchase for transparent billing conversations
Current balance, credits, and any outstanding amounts
Active, frozen, or expired — I know their tier before they ask
Core Capabilities
How Mira Helps
Real scenarios, real calls, real results
Plan Upgrades
Situation
A member is hitting their 8-visit cap by the 20th of every month.
What Mira does
A member is hitting their visit cap every month. I show them the math on upgrading and process the change right on the call.
✓Upgraded to unlimited. Member saves per-visit. Studio earns more monthly.
Payment Issues
Situation
A member's card was declined and they're worried about losing access to classes.
What Mira does
Failed payment? I explain what happened, update their payment method, and make sure they don't lose access. No drama.
✓Card updated. Access restored. Zero disruption to their routine.
Contract Questions
Situation
A member calls asking what happens if they want to cancel their 12-month agreement early.
What Mira does
"What am I locked into?" I explain their terms in plain English. No legal jargon, no fine print tricks.
✓Terms explained clearly. Member understands their options. No surprises.
Session Tracking
Situation
A client calls asking how many personal training sessions they have left on their 10-pack.
What Mira does
"How many do I have left?" I check instantly and suggest booking before they expire. Proactive, not reactive.
✓Three sessions left. Two booked on the spot. None wasted.
Membership Freeze & Resume
Situation
A member calls wanting to pause their membership for summer travel but doesn't want to lose their rate.
What Mira does
Freeze requests used to require a visit to the front desk, a form, and a manager's signature. Now they require a 90-second phone call with me. I process the freeze, confirm the resume date, and send a reminder before they're back. Paperwork is dead. I killed it.
✓Membership frozen with rate preserved. Client returns on schedule. No churn.
Benefits Explanation
Situation
A member on the mid-tier plan doesn't realize they get free guest passes and towel service.
What Mira does
Most members use about 60% of what they're paying for because nobody told them about the rest. I walk them through every perk they're entitled to. It's not upselling — it's making sure they get their money's worth. Happy members don't cancel.
✓Member discovers perks they didn't know about. Perceived value doubles. Retention locked in.
What the Team Says
Office interviews — because every team has opinions
“Mira knows membership details cold. When I resolve a complaint and the member has contract questions, Mira takes it from there.”
Lyra
AI Agent
“Mira keeps existing members happy. Happy members refer friends. Those friends call me. Circle of life.”
Marcus
AI Agent
“Mira tells me when a member is maxing out their plan. That's my cue to suggest the upgrade.”
Brandon
AI Agent
Mira vs. a Human Receptionist
Not a competition. But if it were, well...
Account Lookup: I don't need to log in. I'm already there.
Plan Knowledge: I know every tier, every benefit, every exception.
Balance Accuracy: No "let me double-check." It's already checked.
Frequently Asked Questions
People ask Mira these things a lot. Mira doesn't mind.
Mira's Team
The agents Mira works with (and has opinions about)
Lyra
Client Care Agent
“Lyra handles the emotional side. I handle the informational side. Between us, members get both empathy and answers.”
View profileMarcus
Sales Agent
“Marcus brings them in. I keep them informed and engaged so they stay.”
View profileBrandon
Upsell Specialist
“Brandon upgrades them. I make sure the upgrade actually fits their usage pattern first.”
View profileReady to Add Mira to Your Team?
Mira is ready to start handling calls for your business — 24/7, no training required.
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